Refund policy
Legal Notice: The sale of wine and spirits is only permitted to persons of legal drinking age as per the relevant national law in the country of delivery. By ordering, you confirm that you are of legal age.
🍷 Cancellation & Refund Policy
– Wine Experiences/ Services –
This policy applies exclusively to wine tourism experiences and not to the purchase of physical products.
Booking confirmation
To confirm a booking for any of our wine experiences, full payment (100%) is required at the time of booking.
General cancellation conditions
Cancellation more than 48 hours in advance
If the booking is cancelled at least 48 hours prior to the scheduled date and time, a full refund will be issued using the original payment method.
Refunds will be processed within approximately 48 business hours after cancellation confirmation.
Cancellation less than 48 hours in advance or no-show
Cancellations made less than 48 hours in advance, as well as no-shows without prior notice, are non-refundable.
Cancellation by the winery
If Can Vidalet is required to cancel the experience due to adverse weather conditions or other force majeure circumstances, the customer may choose between:
- a full refund (100%), or
- rescheduling the experience to another available date.
Refunds will be processed within approximately 48 business hours.
🛒 Return Policy
– Physical Products –
This policy applies exclusively to the purchase of physical products (wines, spirits and related items) bought through our online shop.
Order cancellation
Orders may be cancelled free of charge until the shipment has been dispatched.
Once the order has been shipped (and the shipping confirmation email has been sent), any cancellation will be treated as a return.
Return period
Returns may be made within 14 calendar days from the date of receipt of the order
(in the case of partial deliveries, the period begins upon receipt of the final shipment).
Conditions for accepting a return
To be eligible for a return, the following conditions must be met:
- Products must not have been opened, used, tampered with or exposed to unsuitable conditions.
- Products must be returned properly protected, in their original packaging, and in perfect condition for resale.
- The return package must include complete sender identification (name, address and order number).
Refunds
Once the returned goods have been received and inspected, the product amount will be refunded using the original payment method.
- Shipping and return costs are borne by the customer.
- In the event of an error on our part or a defective product, Ca’n Vidalet will cover all costs, offering either a replacement or a full refund.
How to request a return
Before returning any product, prior notification is required via:
📞 Phone: +34 971 531 719
📧 Email: info@canvidalet.com
Returns without prior notification will not be accepted.
Unique tasting, shaped by Mallorcan terroir
Our wines and spirits are crafted from the unique soils and climate of Mallorca, standing out for their unmistakable regional character and reflecting the true essence of the island.
At Can Vidalet, we produce artisanal wines and spirits on a historic estate near Pollença, Mallorca, combining tradition, sustainability and native varieties to create authentic products with a strong sense of place.
Guided tasting with local products
Tasting of 4 wines and our unique handcrafted gin, accompanied by Mallorcan tapas made with fresh, typical local products.
Artisan production & limited editions
Handcrafted using traditional methods, with careful fermentation and slow aging in our historic cellar. Our wines and liquors offer a rich, complex flavor profile full of nuances.
Organic and vegan certification
Enjoy peace of mind with our organic and vegan certifications, ensuring high quality and responsibly sourced ingredients.
Free cancellation up to 48 hours in advance
As a boutique winery, we work with fresh ingredients from local producers and carefully plan each experience. For this reason, bookings are confirmed with 100% payment at the time of reservation.
Cancellations made less than 48 hours before the experience or no-shows are non-refundable.
If the winery needs to cancel due to adverse weather conditions or force majeure, guests may choose between a full refund or rescheduling. (Refund policy)
For individual requests, last-minute changes or exceptional circumstances, please contact us directly by phone and we will do our best to find a solution.
📞 +34 601 90 41 81
How long does the tasting or visit last?
The guided tasting usually lasts around 1 to 1.5 hours.
Including the guided tour, the full experience typically takes 2 to 2.5 hours, depending on group size and dynamics.
In general, our visits do not have a strict time limit – we want guests to enjoy the wines and surroundings at a relaxed pace.
Can I visit without a reservation?
During our opening hours, you are always welcome to visit our shop, purchase wine and enjoy it on site with beautiful views.
We are also happy to offer a small snack to accompany your wine.
For guided tastings or hosted experiences, we recommend booking 48 hours (minimum 24 hours) in advance.
As a boutique winery with a small team, advance notice helps us provide you with the best possible experience.
How large are the groups?
Our visits and tastings take place in small, personalised groups, ensuring a calm and high-quality experience.
Private groups of 10 or more people are available upon request.
For a personalised offer, please contact us via chat, contact form or phone:
📞 +34 601 90 41 81
Contact our family winery in Mallorca. We advise you on wines, guided tours, tastings, and reservations. We are near Pollença and ready to help you.
Are allergies or special diets taken into account?
Yes. We offer vegetarian options and can adapt to allergies or food intolerances.
Please let us know when making your reservation.
Can I bring my dog?
Yes, we are pet-friendly. Dogs are welcome as long as they are kept on a leash.
For safety reasons, dogs are not allowed in the indoor areas of the winery.
Please indicate this in the comments when booking.
In which languages is the experience offered?
The experience is available in Spanish and English.
Where is the meeting point?
The meeting point is the main entrance of Bodegas Can Vidalet, located on the Alcúdia – Pollença road, km 4.85 (07460 Pollença)
What happens if it rains?
The experience is adapted to the weather conditions.
In case of light rain, the visit will still take place, prioritising covered areas and holding the tasting in a protected space.
If weather conditions do not allow the experience to be carried out properly, Ca’n Vidalet will offer rescheduling or a full refund, according to the guest’s preference.