Information prior to the contractual process This website www.canvidalet.com is the property of BODEGAS CAN VIDALET SL with NIF B57060808 and tax address at CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS). The General Contracting Conditions regulate the distance selling relationship between BODEGAS CAN VIDALET SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce. BODEGAS CAN VIDALET SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. Nevertheless, BODEGAS CAN VIDALET SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form. The purpose of the website is the sale of wines and spirits. The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contracting. Likewise, you declare that you are of legal age and have the necessary legal capacity to access the websites of BODEGAS CAN VIDALET SL and contracting through them. The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/ To purchase our products, you can go to the corresponding section of our online store. You can register as a user of the website to make the purchase online in the corresponding section on the website itself. In accordance with the applicable and current legislation on data protection, BODEGAS CAN VIDALET SL informs users that the personal data collected during the registration process and subsequent purchase, will be incorporated into the processing system owned by BODEGAS CAN VIDALET SL, in order to process such actions by the user and manage subsequent actions arising from them. Your data will be kept for the time strictly necessary to comply with the purposes set out above, unless legally obliged to keep them. We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent. In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the email info@canvidalet.com. You may contact the competent Control Authority to file the claim you deem appropriate. During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a section of consultation but its management is allowed, the user can delete those records that you consider it is not necessary to view. Once the purchase process is completed, the customer will receive a confirmation of the purchase by email. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order you do not receive the confirmation, please contact BODEGAS CAN VIDALET SL in the customer service telephone 971531719 or by email info@canvidalet.com. All the contents of the website are in Spanish, English and German. The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order. Offer and validity In the case of a product on offer, the offer price and the validity of the offer shall always be indicated next to the essential characteristics of the product. In compliance with current regulations BODEGAS CAN VIDALET SL offers information on all items for sale, their characteristics and prices. However, BODEGAS CAN VIDALET SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at all times by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the aforementioned products. Essential product features The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. It is identified in the characteristics. Warranties All products offered on the website enjoy the commercial guarantee of the supplier of the same. BODEGAS CAN VIDALET SL has an after-sales service, while the warranty is in force, the customer may execute it by going to the establishment of BODEGAS CAN VIDALET SL, to the after-sales service, by email to info@canvidalet.com or to the points established by the supplier itself. In case of doubt you can contact the customer service telephone 971531719 or by email to info@canvidalet.com. In the case of perishable products and you receive them in poor condition or expired, please contact info@canvidalet.com. It is essential to follow the storage instructions on the packaging itself, in addition to observing the expiry date, keeping in any case the proof of purchase. Prices All products indicate the selling price in Euros and include Value Added Tax (VAT). If any other tax were applicable, this would be indicated (IGIC or IPSI). Delivery and transport costs The delivery time for orders is approximately 1 to 7 working days for Mallorca, deliveries in mainland Spain from 5 to 10 working days and up to 7 to 20 more working days for other European destinations. It is important to note that: If the payment of your purchase is confirmed from Monday to Friday, the first working day is the day you receive the payment confirmation which is notified via email with the invoice of the order, and from that day you have the delivery time. If your payment is confirmed on a Saturday, Sunday or holiday, delivery time is available the next business day after your payment is confirmed. You should also keep in mind that only orders that occur before 5:00 p.m. count as same day; all orders that occur after 5:00 p.m. will be counted at their official delivery time from the following day. The shipping cost will be determined in each particular case depending on the destination. This value will be calculated in the purchase process and you will be informed at the time of settlement of the order, before you make the payment. Payment methods The customer may pay the amount of your order by opting for any of the following ways. During the purchase process you must indicate your choice: - VISA or MASTERCARD Credit Card All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network. Likewise, your credit card details are entered directly on the bank's website, in the Virtual POS (Redsys) and are not entered or recorded on any server of BODEGAS CAN VIDALET SL. To pay you will connect directly to the electronic payment platform Redsys https://sis.redsys.es/sis/realizarPago. For more information, you can consult the following link: http://www.redsys.es. When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This payment method is valid only on the web. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder shall be liable to BODEGAS CAN VIDALET SL for compensation for the damages caused as a result of such cancellation. - PayPal It allows you to send payments online securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. Learn more at PayPal. .http://www.paypal.com. Order execution The availability of the products offered by BODEGAS CAN VIDALET SL may vary depending on customer demand. Although BODEGAS CAN VIDALET SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, BODEGAS CAN VIDALET SL will notify the customer by e-mail as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days. BODEGAS CAN VIDALET SL may give the customer the double option of: supplying the customer with no increase in price, a product of similar characteristics or of superior quality, or, except for justified and demonstrable reasons by BODEGAS CAN VIDALET SL within this same period, paying the sums paid for the cancelled order. Right of withdrawal The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without giving any reason. The exercise of the right of withdrawal must be made by notification through telephone communication to 971531719, by email to info@canvidalet.com, by sending your letter to our postal address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS), or through the withdrawal form. According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. The return The customer must return or deliver the product directly to BODEGAS CAN VIDALET SL, to the address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline will be understood to have been met if the customer returns the product before the end of the period. The customer shall bear the cost of returning the product. Refund of payment The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. Order execution The availability of the products offered by BODEGAS CAN VIDALET SL may vary depending on customer demand. Although BODEGAS CAN VIDALET SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, BODEGAS CAN VIDALET SL will notify the customer by e-mail as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days. BODEGAS CAN VIDALET SL may give the customer the double option of: supplying the customer with no increase in price, a product of similar characteristics or of superior quality, or, except for justified and demonstrable reasons by BODEGAS CAN VIDALET SL within this same period, paying the sums paid for the cancelled order. Right of withdrawal The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without giving any reason. The exercise of the right of withdrawal must be made by notification through telephone communication to 971531719, by email to info@canvidalet.com, by sending your letter to our postal address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS), or through the withdrawal form. According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. The return The customer must return or deliver the product directly to BODEGAS CAN VIDALET SL, to the address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline will be understood to have been met if the customer returns the product before the end of the period. The customer shall bear the cost of returning the product. Refund of payment The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. BODEGAS CAN VIDALET SL may withhold the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first. Return of the defective product In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer shall be entitled to return the product, informing BODEGAS CAN VIDALET SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. BODEGAS CAN VIDALET SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a complaint, the establishment of BODEGAS CAN VIDALET SL is located in CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS) or via email info@canvidalet.com. Jurisdiction BODEGAS CAN VIDALET SL also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and content or for breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. BODEGAS CAN VIDALET SL is domiciled in ILLES BALEARS, Spain. LAST UPDATE: June 18, 2021 RIGHT OF WITHDRAWAL - EXTENDED INFORMATION RIGHT OF WITHDRAWAL FORM CLAUSE In accordance with the provisions of the current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into an automated file under the responsibility of BODEGAS CAN VIDALET SL in order to meet your right of withdrawal under the provisions of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November. You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS) or to the e-mail address info@canvidalet.com. You may contact the competent Control Authority to submit any complaint you deem appropriate. The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, BODEGAS CAN VIDALET SL will send you an acknowledgement of receipt via the communication channel that you have indicated on the aforementioned form. We remind you that you should keep it as proof of exercising your right of withdrawal. WITHDRAWAL FORM Date Order number Name Address E-mail address Phone Reason for return In accordance with the provisions of the current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into an automated file under the responsibility of BODEGAS CAN VIDALET SL in order to meet your right of withdrawal, in accordance with the provisions of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November. You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the address CARRETERA ALCUDIA POLLENSA KM 4,85 07460, HUERTA, LA (ILLES BALEARS) or to the e-mail address info@canvidalet.com. You may contact the competent Control Authority to submit any complaint you deem appropriate. The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, BODEGAS CAN VIDALET SL will send you an acknowledgement of receipt via the communication channel that you have indicated on the aforementioned form. We remind you that you should keep it as proof of exercising your right of withdrawal.